Shipping and Return Policy

Shipping Policy

  • Order Processing:
    Orders are processed within 1–2 business days (excluding weekends and holidays) after payment is confirmed. You will receive a confirmation email with tracking information once your order has shipped.
  • Shipping Methods:
    We partner with trusted carriers to ensure safe and timely delivery. Shipping options and estimated delivery times will be provided at checkout.
  • Shipping Restrictions:
    Due to varying state regulations, we can only ship to locations where cannabis products are legally permitted. Please verify your state’s laws before placing an order.
  • Lost or Damaged Packages:
    If your package is lost or arrives damaged, please contact our customer service team immediately. We’ll work with the shipping provider to resolve the issue promptly.

Return Policy

  • Satisfaction Guarantee:
    Your satisfaction is our priority. If you’re not completely happy with your purchase, please reach out to us within 7 days of receiving your order.
  • Eligibility for Returns:
    • Products must be unused, unopened, and in their original packaging.
    • Proof of purchase (order confirmation or receipt) is required.
  • Non-Returnable Items:
    • Opened or used products.
    • Items purchased on sale or as part of a promotion.
  • Return Process:
    1. Contact our customer service team at [email address or phone number] to initiate a return.
    2. Once approved, you’ll receive instructions on where to send the product.
    3. Refunds will be processed to the original payment method within 5–7 business days of receiving the returned item.
  • Return Shipping Costs:
    Customers are responsible for return shipping fees unless the return is due to a mistake on our part (e.g., incorrect or defective product).

Exchanges

We do not currently offer product exchanges. If you received the wrong item, contact us immediately, and we’ll resolve the issue.


Need Assistance?

If you have any questions about your shipment or need help with a return, our customer support team is here to help. Contact us at [email address] or

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Thank you for choosing Whole Melt Extracts!